At Native Origins, we are confident in our products and committed to providing our customers with the most advanced nutritional sports supplements on the market. We want you to be 100% happy with the products you buy from us.
NOTE: A $10 restocking fee will be deducted from refunds for products not returned to the above address.
Please email us to report an item that arrived damaged. When an item is damaged during shipping, please keep all shipping materials for inspection by the shipping agent.
Unless you contact our customer care department at least 3 days in advance of your next scheduled shipment date to cancel Subscribe & Save orders, the product will be shipped to you as scheduled and you will continue to be billed at the recurring order price.
Your request for cancellation, whether by phone or email, will be processed immediately during our regular customer care hours, Mon-Fri 9:00 am to 5:00 pm EST. However, you will be responsible for any charges, billing or shipments that have already been processed, shipped to you or that have been delivered at the time of your cancellation. If you wish to cancel outside of the customer care hours, you may submit a request to cancel by email or by logging into your account.
All cancellation requests, whether by phone or email, will receive an RMA number and an email stating that your subscription has been canceled. Please keep this number for your records. Any future discrepancies resulting from not having a RMA number will be resolved at the discretion of the company.
* The 100% guarantee does not apply to distributor or reseller volume purchases. Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.
† Refunds processed through credit card transactions may take 5-7 business days to post to a bank statement, as this is dependent on the financial institution and not on BRL's merchant provider.