Unless you contact our customer care department at least 3 days in advance of your next scheduled shipment date to cancel Subscribe & Save orders, the product will be shipped to you as scheduled and you will continue to be billed at the recurring order price.
Your request for cancellation, whether by phone or email, will be processed immediately during our regular customer care hours, Mon-Fri 9:00 am to 5:00 pm EST.
However, you will be responsible for any charges, billing or shipments that have already been processed, shipped to you or that have been delivered at the time of your cancellation. If you wish to cancel outside of the customer care hours, you may submit a request to cancel by email or by logging into your account.
All cancellation requests, whether by phone or email, will receive an RMA number and an email stating that your subscription has been canceled. Please keep this number for your records. Any future discrepancies resulting from not having a RMA number will be resolved at the discretion of the company.